Dustin Rhodes
Senior Technology Leader & Strategic Operations Executive
Professional Summary
Versatile technology professional with 10+ years of hands-on technical expertise and 8+ years of leadership experience driving digital transformation across high-growth organisations. Proven track record delivering enterprise-scale infrastructure projects, optimising operational processes, and securing multi-million pound revenue contracts. Expert in cloud architecture, cybersecurity, and mobile device management with dual certification in JAMF Pro and enterprise security frameworks. Combines deep technical mastery with commercial acumen to translate complex challenges into scalable business solutions.
Core Competencies
- • Digital Transformation Strategy & Execution
- • Process Optimisation & Operational Excellence
- • Cross-Functional Team Leadership & Mentoring
- • Stakeholder Engagement & Executive Communication
- • Change Management & Organisational Development
- • Performance Management & KPI Development
- • Enterprise Cloud Architecture (AWS, Azure, GCP)
- • Cybersecurity & Identity Access Management
- • Network Infrastructure & Multi-Site Architecture
- • Mobile Device Management & Zero-Touch Deployment
- • System Administration (Windows, Linux, macOS)
- • Automation & Workflow Integration
- • Enterprise Sales & Contract Negotiation
- • Vendor Partnership Development & Management
- • Customer Success & Relationship Management
- • Revenue Growth & Margin Optimisation
- • Market Analysis & Competitive Positioning
- • Solution Design & Technical Consultancy
Professional Experience
Led strategic growth initiatives for enterprise workplace technology services across 130+ scaling technology companies
Partnership Excellence: Onboarded 30+ strategic technology vendors, achieving 500% resale margin increase and driving sustainable 8% growth
Operational Transformation: Enhanced service delivery through centralised processes, reducing response times and improving customer satisfaction scores
Revenue Generation: Developed tiered engagement models and retention strategies that expanded multi-service client adoption
Technical Leadership: Personally architected and delivered zero-downtime cloud migrations and enterprise security implementations
Transitioned from engineering leadership to commercial excellence, scaling enterprise client portfolio and driving technical innovation
Major Contract Success: Secured £2M ARR enterprise contract through strategic negotiation and custom solution development
Service Architecture: Redesigned operational frameworks into modular, client-centric models, improving profit margins by 30%
Sales Process Excellence: Implemented CRM automation and workflow optimisation, increasing conversion rates by 25%
Technical Delivery: Oversaw large-scale infrastructure projects including cloud migrations, MDM rollouts, and security deployments
Rapid promotion to lead complex technical projects and provide centralised expertise for strategic client accounts
Enterprise Infrastructure: Delivered critical technology solutions for high-profile clients including Coinbase, Pinterest, and major entertainment brands
Zero-Touch Innovation: Implemented automated device provisioning systems, reducing onboarding time by 80%
Solution Architecture: Collaborated with stakeholders to design future-proof systems ensuring long-term technical sustainability
Led technical support operations across South Africa's largest Apple-authorised service network
Team Leadership: Managed 4-person technical team, achieving 40% improvement in first-call resolution through process optimisation
Service Innovation: Designed support workflows and KPI frameworks that enhanced operational efficiency and customer satisfaction
Knowledge Management: Developed comprehensive training programmes and mentoring initiatives across the organisation
Founded and scaled innovative e-waste recycling business addressing corporate ESG requirements
Market Creation: Built £60K annual revenue operation from concept to delivery, capturing untapped market opportunity
Process Development: Established certified data erasure and sustainable device lifecycle management workflows
Compliance Leadership: Delivered comprehensive audit trails and regulatory compliance for enterprise clients
Education & Certifications
Diploma in Computer Engineering
CTI Education Group
Elite Certifications (2022-2025)
Foundation Certifications
Key Achievements
🎯 Revenue Impact
- • Secured £2M+ ARR enterprise contracts
- • Built £60K startup revenue from ground zero
- • Achieved 500% vendor margin improvements
- • Delivered 30% average profit margin gains
⚡ Operational Excellence
- • 99.9% infrastructure uptime across enterprise deployments
- • 80% reduction in device onboarding time through automation
- • 40% improvement in support resolution metrics
- • 25% increase in sales conversion through process optimisation
🚀 Innovation Leadership
- • Zero-downtime cloud migration architectures
- • Automated workflow implementations reducing manual effort
- • Sustainable technology solutions supporting ESG objectives
- • Scalable security frameworks for high-growth organisations
Professional Differentiators
- • Hybrid technical & commercial expertise
- • Transformation leadership in fast-paced environments
- • Global perspective spanning UK, European, and African markets
- • Innovation focus with market-leading service models
Ready to Connect?
Ready to drive transformational technology initiatives that deliver measurable business impact whilst fostering innovation and operational excellence.